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idompet Payments Guide

idompet Payments Guide

Last updated: September 10, 2026

Our cashier serves as the central hub for all your financial activities. This guide explains the general flow of moving funds into and out of your account to ensure a smooth experience. Please note that specific available payment methods, current limits, and conditions are always displayed in real-time directly within the cashier interface when you log in.

Open Account

How the cashier works

Within the platform, your account balance is maintained in MYR and is displayed using the RM symbol across all menus. The cashier is a unified management area where you can initiate both deposits and withdrawals without needing to navigate to different pages. It is important to understand that while deposits are processed to update your balance, withdrawals are handled as review requests. When you request a payout, the system initiates a verification check to ensure all terms are met before the transfer is authorized to your chosen payment method.

Payment method categories available in Malaysia

Bank Transfers

A long-established method widely familiar to everyone. Players use their standard banking apps to move funds. It is suitable for those who prefer using traditional financial institutions for larger movements.

Local E-Wallets

Common in daily life and highly convenient for quick actions. This category is suitable for players who prefer using digital wallets for a touch-and-pay feel during their session.

Mobile Payments

Integrated directly with mobile service providers, making the process feel seamless. This is ideal for players who want to manage their account using their mobile phone's linked services.

Prepaid Vouchers

A versatile option for those who prefer to use pre-funded codes. Players purchase vouchers and redeem them in the cashier, providing a layer of separation from their main bank accounts.

How to deposit

  1. 1

    Access your account

    Begin by using the sign in page to enter your credentials and access your member dashboard.

  2. 2

    Open the cashier

    Navigate to the cashier section from the main menu to view your current RM balance and funding options.

  3. 3

    Select a payment category

    Choose from the available categories like e-wallets or bank transfers based on your preference and what you have prepared.

  4. 4

    Enter the amount

    Input the amount of MYR you wish to add to your balance, ensuring it falls within the ranges shown in the cashier.

  5. 5

    Confirm the transaction

    Complete the authorization within your payment app or the redirected secure page to finalize the transfer of funds.

  6. 6

    Verify your balance

    Return to the lobby to check if your balance has updated. If the funds do not appear, please contact our support team.

Why payment methods must be in your own name

To maintain the integrity of the platform and protect users, we implement a strict name-matching policy. This means the name on your idompet account must exactly match the name registered with your bank or e-wallet. This safeguard is designed to prevent account takeover and fraudulent activities.

If you use a third-party account to deposit, the transaction may be rejected. More importantly, any withdrawal requests made to an account that does not belong to the registered holder will be blocked. Funds are always returned to the original source account holder to ensure that money only moves between verified, matching identities.

How to request a withdrawal

  1. 1

    Complete identity verification

    Ensure your account is fully verified. This is a prerequisite that must be handled before your first payout request can be approved.

  2. 2

    Settle active bonuses

    Check if you have any remaining wagering requirements. You must close or settle active promotions before funds can be withdrawn.

  3. 3

    Enter the cashier

    Open the cashier interface and select the withdrawal or payout tab to begin the request process.

  4. 4

    Choose a payout method

    Select the verified method you wish to receive your funds. This should ideally match your deposit method for a smoother process.

  5. 5

    Submit the request

    Input the amount in RM you wish to withdraw and submit the request for review by our finance team.

  6. 6

    Track your status

    Monitor the status of your request within your account history until the funds are released to your chosen method.

Account verification and first payouts

Account verification is the process of confirming that the person using the platform is who they claim to be. Every regulated operator conducts this process to prevent underage gambling and money laundering. Rather than requiring verification for every single transaction, it is typically a one-time requirement completed before your first withdrawal.

During this process, you will generally be asked to provide a few key documents: a clear photo of an official government-issued ID, a recent document confirming your residential address, and proof that the payment method used belongs to you. This ensures a secure link between your identity and your funds.

To avoid delays, we recommend uploading these documents before you even initiate your first withdrawal. Ensure that your uploads are high-quality: all four corners of the document must be visible, the text must be legible, and the image should be well-lit without glare.

Why a withdrawal might be delayed

While we strive for efficiency, certain factors can cause a payout request to take longer than expected. Here are the most common reasons:

If your request remains pending, please visit the support center. Prepare your transaction ID and account username to help the team locate your request quickly.

How currency and amounts are displayed

The official account currency for all players in Malaysia is MYR, and you will see the symbol RM used throughout the cashier and game lobbies. In cases where you use a payment method that operates in a different currency, the conversion is handled by the payment provider. The final amount shown on the confirmation screen before you authorize the transaction is the active amount that will be credited to your account.

Staying in control of your deposit budget

Deposit Limits

You can configure personal deposit limits within your account settings to manage how much you spend over a set period.

Control Tools

Decreases in limits usually take effect quickly, while increases may undergo a review period to ensure responsible play.

We recommend deciding on a strict budget before opening the cashier, rather than adjusting your limits after a session. For more tools and advice, please visit our responsible gaming page.

Protecting your funds and account security

Secure Your Account

To keep your funds safe, always use the security options provided in your profile settings. Keep your payment details and login credentials confidential; our team will never ask for your password. Only perform transactions through the official cashier on this domain. Treat any external message or email asking you to transfer money to a different account as a fraud attempt.

Frequently asked questions

How do I deposit?
To add funds, log in to your account, go to the cashier, choose your preferred payment category, and enter the amount. Follow the prompts in your payment app to confirm the transaction. Your balance will update once the provider confirms the transfer.

Why do I need to verify my identity?
Identity verification is a standard requirement to prevent fraud and ensure that all players meet the legal age requirements. It protects your account by confirming that only the rightful owner can withdraw funds from the balance.

Can someone else pay on my behalf?
No, third-party payments are not allowed. The name on the payment method must match the name on your idompet account. Payments from other people will be rejected or may cause issues when you try to withdraw your funds.

Why is my withdrawal still pending?
A payout may be pending due to an incomplete verification process, active bonus wagering requirements, or a mismatch in account details. Check your account notifications or contact support with your transaction ID for an update.

Does an active bonus affect my withdrawal?
Yes, if you have an active bonus, you typically need to meet the associated wagering requirements before the funds can be withdrawn. You can check your progress in the promotions section of your account.

How do I set a deposit limit?
Deposit limits can be configured in your account settings. We encourage all players to set a budget before they start playing to ensure they maintain control over their spending.

What if my verification document was rejected?
Rejections usually happen if the image is blurry, edges are cut off, or the document is expired. Please re-upload a clear, well-lit photo showing all four corners of the document.

Whether you are funding your account for the first time or requesting your first payout, following these guidelines ensures your transactions are handled correctly. Our team is available to help with any specific cashier queries.

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